Have a question? Feel free to ask us for more information!
We take great pride in our high quality standards, and we continuously improve our quality management by integrating quality control into all our business processes. However returns and replacements can happen to the very best, and the generak quality of a supplier is also determined by how returns, replacements and refunds are handled and processed. With MemoTrek™ having a solid RMA & returns system in place, you can rest assured that your return is being taken care of professionally and with the clear end-goal of solving any issues to your fullest content.
In the unlikely event that one of our products should prove to be not working correctly, you may want to return the product in order to get a refund or replacement. Before you can return a product you will need to apply for a so-called Return Merchandise Authorization or RMA number and then return the products to us according to our warranty and return policy so that we can process the returned material and act accordingly.
You can apply for a RMA number by filling out our online form for Return Merchandise Authorization and you'll get a RMA number you can use to return the product. Your returns should be discussed with your MemoTrek™ account manager in advance, so that you can make sure that your RMA is returned with the correct paperwork.
Feel free to also contact your account manager directly for more help and assistance.
Yes, you can conveniently track your consignment online and to make sure that you're on location when your goods arrive.As soon as your order has passed our final quality control and is out for dispatch via express delivery courier DHL or UPS you... learn more
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